Terms & Conditions
Tukumbe Tours and Travel Terms & Conditions.
Please take time to read the terms and conditions of Tukumbe Tours and Travel services. Confirming a
safari with Tukumbe Tours and Travel assumes that you have read, fully understand and accept the
terms and conditions described below.
If you have any questions, please do not hesitate to contact us.
1. BOOKINGS
1.1 Tukumbe Tours and Travel provides transportation, accommodation bookings, restaurant meals,
excursions and other services in cooperation with independent suppliers.
1.2 All information detailed in client itineraries is given to the best of Tukumbe Tours and Travel Ltd
knowledge and based on the latest information available. Tukumbe Tours and Travel cannot be liable for
modified information from third parties, nor for any obvious typing errors.
1.3 To reserve gorilla permits and chimpanze permits we need: your full names as they appear in
passport, your nationality and passport number.
1.4 Before confirming a safari, the client must inform Tukumbe Tours and Travel of any preferences and
special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any
other requirements. Tukumbe Tours and Travel will meet the requests if possible.
1.5 All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels
offered by Tukumbe Tours and Travel have limited capacity and therefore it is essential to make
reservations well in advance of your planned trip.
1.6 In the event that you wish to amend your reservation in any way, Tukumbe Tours and Travel will
make the preferred adjustment where applicable and possible and confirm accordingly. Tukumbe Tours
and Travel reserves the right to charge an amendment fee relative to the actual costs, which will be
added to the total invoice.
1.7 Tukumbe Tours and Travel reserves the right to change and re-adjust the tour schedule,
transportation, accommodation and services indicated in the itinerary in the event of unforeseen
circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as
possible.
2. PRICES
2.1 The prices quoted for the various safaris are as per the itinerary and include the following services,
unless stated otherwise: overnight stay in hotels, guesthouses, tents or lodges, all meals as indicated,
sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where
applicable, ground transportation, English speaking driver/guides and bottled mineral water in the
vehicle.
2.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals not
mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities
for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.
2.3 Prices on the website or quoted to our clients are subject to change without notice and are not
guaranteed until confirmed in writing.
2.4 Tukumbe Tours and Travel reserves the right to adjust prices at any time should there be any
fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will
however make every effort to minimize any increases.
3. EXECUTION OF THE TOUR
3.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or
game viewing. You must take caution when viewing the animals and carefully follow the instructions
given by either the tour guide or wildlife rangers.
3.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but
does not guarantee that the animals will be in plain sight.
3.3 Accommodation is based on a twin or double bed room, tent or banda, with private bathroom where
possible. Single rooms may be available with the payment of a supplement fee but availability cannot
always be guaranteed.
3.4 Tukumbe Tours and Travel reserves the right to substitute equivalent or superior hotels. If a hotel of
equivalent standard is not available Tukumbe Tours and Travel may substitute the next best quality hotel
or suggest superior standard accommodation (extra charges may apply).
3.5 The mode of transport used will be dependent on the number of clients and the route taken, based on
the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a
roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay
as a result of the poor road conditions.
3.6 Experienced English speaking driver/guides are a key part of your tour. They are the only person(s)
allowed to drive Tukumbe Tours and Travel’s vehicles. The driver’s decision on all matters, such as the
route taken, is final.
3.7 Tukumbe Tours and Travel reserves the right to change any route or arrangement, to cancel the
operation of any scheduled tour or vary the safari services in any way in the event of unforeseen
circumstances, such as road closures, bad weather, problems with national parks or hotels and security
considerations. In such cases, alternative arrangements will be made as circumstances permit.
3.8 Tukumbe Tours and Travel reserves the right to employ subcontractors to carry out all or part of the
services agreed to be supplied.
3.9 Tukumbe Tours and Travel reserves the right to refuse any person from participating or continuing
any tour if, in Tukumbe Tours and Travel’s opinion or in the opinion of any other person in authority, the
person concerned behaves in such a way as to cause or be likely to cause danger, hazard or
inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will
be made and Tukumbe Tours and Travel shall not be liable for expenses incurred as a result of the
termination.
4. PAYMENT
4.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate.
For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
4.2 The payment balance is due no later than 30 days prior to the safari, unless agreed otherwise.
4.3 Bookings made within 30 days before arrival must be paid in full at the time of confirmation.
4.4 If payment is not received in accordance with the above, Tukumbe Tours and Travel has the right to
cancel the booking.
4.5 Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note
that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made at
least two months prior to the start of your safari. Regretfully, traveller cheques are no longer accepted.
4.6 The costs of international transactions (or 5% service charge in case of credit card payments) are to
be fully paid by the client.
5. CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be made in writing and shall be effective on the date of actual receipt
by Tukumbe Tours and Travel.
5.2 The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival 10% charge
59 – 32 days prior to arrival 25% charge
31 – 8 days prior to arrival 50% charge
7 – 3 days prior to arrival 75% charge
48 hours or less prior to arrival 100% charge
Tukumbe Tours and Travel reserves the right to deduct all expenses incurred from money paid.
5.3 Gorilla and Chimpanzee permits are 100% non-refundable.
5.4 No refunds will be made for any unused services, late arrival or no-show of any of the members of
the tour.
6. COMPLAINTS
6.1 Tukumbe Tours and Travel shall try to ensure that the company exceeds the expectations in every
area of the tour arrangements. However, suggestions are very much appreciated in order to keep
improving the quality of the service.
6.2 Complaints must be reported immediately to the Tukumbe Tours and Travel LTD representative and
to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not
solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days
after completion of the tour.
6.3 Liability for any complaints not notified in accordance with the above described procedure cannot be
accepted.
7. LIABILITY
7.1 Tukumbe Tours and Travel will make every effort to ensure that all arrangements and services offered
as part of the safari are carried out as specified in the most efficient way possible. However, the company
does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen
with the utmost care, Tukumbe Tours and Travel does not accept liability for errors or omissions of such
suppliers.
7.2 Tukumbe Tours and Travel Ltd shall not be liable for any loss, damage or injury of any nature
whatsoever whether to person or property.
7.3 Whilst every care is taken, Tukumbe Tours and Travel cannot be held responsible for the direct or
indirect costs of loss or damage to baggage or personal possessions.
7.4 Tukumbe Tours and Travel cannot accept liability or pay compensation for unforeseen circumstances
beyond the control of the company or its staff, including flight delays/cancellations or force majeure such
as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other
authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster,
extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events
beyond the company’s control.
7.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the
appropriate passports, visas, travel permits, health certificates and other documentation required for the
safari.
7.6 It is the responsibility of the clients to take proper medical and practical precautions in regard to
health and safety. Medical advice should be sought well before travelling.
7.8 The respective laws of the country govern Tukumbe Tours and Travel liability to passengers carried in
its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of
action arises.
Thank you for taking time to read these Terms & Conditions!
If you have any questions, please do not hesitate to contact us! Your enjoyment, comfort and safety are
our priority.
You can exercise your rights by emailing us at: admin@tukumbetours.com or through contact:
+256752294116 ,PO BOX,701642 Entebbe Uganda. Subject to legal and other permissible
considerations, we will make every reasonable effort to honor your request within 30 days or inform you
if we require further information in order to fulfil your request.